What is CRM?

Customer relationship management (CRM) is a broadly used term that covers concepts used by organizations to manage their relationships with customers and stakeholders to reduce costs and increase profitability by solidifying customer loyalty.

CRM brings together information from all sources within and outside an organization to give one, holistic view of each customer in real time.

Customers can benefit from their data being utilised within a CRM system. For instance, an increase in unsolicited telemarketing calls is generally resented by customers while a small number of relevant offers is generally appreciated by customers. CRM software can enhance the collection and analysis of customer behaviour leading to more relevant communications with customer.

There are three aspects of CRM which can each be implemented in isolation from each other:

Operational - automation of customer processes that offers support to a company’s sales or service representative
Collaborative - the program communicates to customers without a company’s sales or service representative (self service)
Analytical - analysis of customer information for multiple purposes.

CRM Market:

According to AMR, market for CMR will grow to $19.2 billion through 2011, a 9% compound annual growth rate.

Gartner says CRM software spending grew to $5.81 billion last year, an 11.5% increase, and predicts that software spending will grow between 11% and 12% for the next five years.

SAP is a market leader in CRM followed by Siebel and Oracle.



parimal said...

I am Parimal from Pune,
I am working on Sap CRM, MM & CIC modul from last 4 yrs.
From this Which module shold I select my careeer path & also Pls provide me the Gennovate Pune Address & Phone no.

ravinder said...

Myself Ravinder Singh . I have done PG Diploma in Computer Application & Having Two years Experiencs in "MIS &Cosing."Now i would like to do any SAP course. Plz guide Which module & Institution will be better for Me.I can pay only 50k for this ....

manoj said...

Hi everybody, Contact me on manoj.s3486@gmail for SAP CRM Realtime Training in Detail....

babby said...

I am B.Sc.(math) gradute.I am interested in SAP course , which is best module for me. Is there any requirement of any basic computer course/knowledge.What is the duration of SAP course.Tell me names of best institutes in hyderabad and affordable also.

babby said...

I am B.Sc.(math) gradute.I am interested in SAP course , which is best module for me. Is there any requirement of any basic computer course/knowledge.What is the duration of SAP course.Tell me names of best institutes in hyderabad and affordable also

SAP Training Courses said...

Get more details about sap module and join sap training at JKT SAP Academy - A SAP Authorize Education Partner

Anonymous said...

I am in SAP CRM from last 6 years, and completed 6Full life cycle & 2 support projects over the span in almost all the areas of CRM.

Any help, do ping me here.

Anonymous said...

Hi All,

I joined SAP-CRM course taken by Raamcharan. He is a fantastic trainer and master in subject. He makes any student feel confident and he is considered lucky for getting job.
He is at Oasis, Hyderabad. He is doing online training also.
Anil varma

Anonymous said...

i have experience purchasing department 5 years we are using sap mm module. but i want to deeply to know mm module. please tell the good institute in chennai and cost also.

Anonymous said... the best blog for SAP CRM.

rcstudentclub said...

All the sap consultants who are working in SD, ABAP, CRM functional & Technical definitely need to know and learn Middleware. Understanding the replication from CRM to R/3 back-end system and the different loads (initial & delta loads) and middleware connections and request load for objects will be very useful for them. Only one faculty RamCharan sir at hyderabad is explaining and teaching middleware course both classroom and online. visit and get details like course curriculum, duration etc. Make the most out of this excellent opportunity. Good luck

Anonymous said...

I wasted my valuable time and money on crm. Joined Jawahar training on may and till now he took hardly 20 classes but completed entire syllabus and said that this is enough to get a job. Please be sure and genuine before suggesting faculty. I cannot get back my time and money. I cannot afford again to learn.

Spandana said...

My sincere suggestion to all of you whoever want to do crm course go and join Ramcharan sir institute. He is the best faculty for sap. The notes he tells and the examples he gives are enough to crack the job market. I recently attended Wipro interview and got selected. I just read and practiced the notes given by RC sir, it is so clear and easy to remember. Thanks so much.

Anonymous said...

Don't believe BESAP institute and faculty their. They have collected 15 k from me for crm course and faculty comes first 10 days, later he disappears. When he will conduct classes no information, Suddenly we get message that today class is on. When asked institute they keep on faculty and we cannot find faculty. This institute is just for money making and not for serious training. Never join BESAP : the worst institute and worst service.

Sujeet said...

I have been through couple of courses at hyderabad-Abap and crm. Before coming just enquired about faculties and later joined. To my astonishment both were simply superb in presentation Mr.Anku reddy and Mr.Ramcharan. The notes both give is vast and can refer any time in future, no need of any other printed material. You have to search such faculties who have real passion towards teaching and later join. Don't just go by the crowd.

Allen Vosco said...

Hi Abap brothers, myself Allen from Goa working for HCL as ABAP consultant for last 4 years. Recently i was shifted to a new project to work on crm. As i worked on purely technical side, it was very difficult for me to understand the business process and concepts, but i was forced to work as their is huge shortage of crm functional guys. Still many crm projects are in queue to complete and company will push Abap consultants, so be prepared and learn crm functional fast.
Christ bless, i found online training from Ramcharan sir. He made me so strong and confident in the topics. He made me feel that I am in classroom, continuous interaction in online class always made me to be attentive and i learned well. His notes is very useful in my daily work. My sincere thanks and best wishes to him.
Ramcharan sir passion and presentation is just PHENOMENAL,
Notes is SUFFICIENT and
Examples he uses are EXCEPTIONAL.
Allen Vosco

Anonymous said...

The most efficient and truly effective faculty in sap is Mr.Ramcharan.
I was amazed by the way he takes through the topics with perfect examples.
He dictates notes in the class which is very helpful to prepare for interviews.

Arunapriya said...

Ramcharan sir with his spectacular presentation and notes which is adequate to crack any interview shall make anyone spellbind.
I appreciate his passion towards teaching caring.

Anonymous said...

cha cha by mistake i joined jawhar, he is teaching all end user process.he has no subject, i doubt that is he really working?

Nagaraju said...

Please be careful before you pay fees to any institute. Last year our batch of 25 students got cheated by Jawahar-Vertion IT at Hyd as he ran away with money and institute told us he is undergoing some surgery, this everyone knows. From that time i have been behind institute to get back my money. They told he will come soon and will continue our classes, he took may be 10 classes before he ran away, but didn't pay my money back.
At last he came back 2 months back and started classes again for new batches. When i went institute they told to sit in one of the batches.
In the last 2 months he took around 22 classes, teaching us the enduser job and now says course is completed.
Institute says course is completed as i sat for total 32 classes.
Not knowing what to do with the half knowledge and wasted my hardend sales money and time I am writing this atleast some people who will read will not suffer.

Mustaq said...

Nagaraj BESAP institute is even worst, you atleast attended 30 classes and learned enduser work, but we wasted 2 months and 15k with no clarity on subject and later realized.
Our batch of 10 have suffered a huge loss of confidence and went back to our regular jobs with this worst SAP nightmare. I suggest to all never go to BESAP institute at Hyd.

Anonymous said...

Never go to Besap, it's having worst faculty and worst service, no care for students.

Badri said...

Yes mustaq i also lost my money with BESAP and later i spent again to learn with RC. I plead all the sap students to write comments on worst faculties and worst institutes so people like me will not get lost in the crowd. Kindly highlight who is not good along with who is good.
I write this with full of burning stomach, people will curse this BESAP.

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